Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Non-Returnable Items — Hair Products: Any hair product intended to be applied to the hair or scalp (including but not limited to treatments, oils, creams, gels, serums, conditioners, and shampoos) is non-returnable, and all sales of such items are final and non-refundable, regardless of whether the product has been opened or used.

Hair Tools & Accessories: We only accept returns on hair tools and accessories that are unused and unopened in their original packaging. Any tool or accessory that has been opened or used will not be eligible for a return or refund.

To be eligible for a return on accepted items, your item must be in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gocurlvault.com. Please note that returns will need to be sent to the following address: 1315 W. Martintown Road A4, North Augusta, SC 29860.

If your return is accepted, we'll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

Restocking Fee: All accepted returns are subject to a 10% restocking fee, which will be deducted from your refund.

You can always contact us for any return question at support@gocurlvault.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the 10% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@gocurlvault.com.